TREQ ST1

Tax:

Simplace are based in the EU and our website displays prices either with or without our local VAT rate of 21% depending on your country. (based on your ip address)

For countries outside the EU (including the UK) we display prices excluding 21% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. 

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier before delivery, so you should expect a message from the courier requesting payment of 20% of your order value. 

Shipping:
We use UPS, DPD and PostNL to ship worldwide. At present these are the only shipping services we offer as we have found them to be extremely reliable and fast!

Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price and time.

Cut off Times:
UPS, DPD and PostNL collect between 12AM - 3PM CET Monday-Friday. We aim to dispatch all orders placed before 1pm CET the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your tracking number to the email you provided on your order.
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local UPS or DPD customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to info@simplace.co. We will do our best to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available. Simplace will issue you with a return label and will cover the cost of return. We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you. We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. Product warranties are bound to the first purchaser and are not transferable.

Returns:
Here at Simplace.co we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier. Please note that we do not cover the cost of return postage. If you are living in the Netherlands, you can drop the package to your local Post Office or Simply follow the steps on our return page. If you are located outside The Netherlands, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us. When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 5-10 working days.