Condition Of Returned Items Policy

If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.

If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value.
Below you will find more details and specific requirements by listing category.

Condition of returns policy overview

Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's value.

This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.

Buyers who have a history of abusing the returns process may be subject to the consequences outlined in our Abusive buyer policy.

What are the guidelines?

Returned items that do not meet the below criteria may be subject to a partial refund. To be eligible for Simplace Money Back Guarantee, the exact item you purchased must be returned.

What are the guidelines?

Returned items that do not meet the below criteria may be subject to a partial refund. To be eligible for Simplace Money Back Guarantee, the exact item you purchased must be returned.

General return requirements

Same or unaltered condition (not an exhaustive list):

  • Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
  • All parts must be intact
  • Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
  • Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
  • Items must have original tags, labels, and/or any accompanying materials that were originally included

Why does Simplace have this policy?

We want to make sure Simplace is a fair place to sell. In order to make Simplace a fair place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.