Simplace may not misuse our feedback, returns, or buyer protection programs. Simplace full policy below outlines expectations for buyer behavior.
What should I do if I think a buyer is making an unreasonable demand?
You're not required to agree to any extras or changes from the terms of your listing. If a buyer is making demands that are not a part of your original listing, you will be protected from negative feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.
We encourage you to communicate politely and professionally with the buyer.
Abusive buyer policy overview
This policy outlines our expectations for buyer behavior. When buyers don't meet these standards.
Engaging in activity as described in this policy may result in a range of actions, including the loss of Simplace Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on Simplace, blocking buyers from opening claims, and account suspension.
When Simplace review a report of a member violating our policies, Simplace will look at the circumstances, including the members' history. Simplace makes decisions based on the evidence in the individual situation, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If Simplace isn't sure about something, Simplace may not take any action. Also, because Simplace respect our members' privacy, we can't discuss the results of any investigations.
Why does Simplace have this policy?
We want to make sure Simplace is a safe place to sell. In order to make Simplace a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.