Sim Racing & Flight Simulator Hardware

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Pleasant customer service

When I ordered my beautiful new sim rig I made the mistake of ordering the wrong monitor mount, Simplace quickly sent me an email asking me if I did this on purpose, wasn't the case just my clumsiness. They corrected my order and sent me the remaining money back. I am a happy Simplace customer!

Purchased: Sim-Lab P1X

Rover Dullaart

Jan 26, 2020

Great Service

At first I was hesitant because I couldn't find much information on this site. But since my order they have been reaching out to me everyday until I got the tracking number. Couldn't recommend more!

Purchased: SimXPro R80

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Adam

Apr 9, 2021

Quick answers and great help to match

Quick answers and great help to match the right components.

Purchased: SimXPro X80 Complete Setup

Robin Jansson

Jan 25, 2021

Very Happy

I am very happy with the way my order went. Communication with support was very good.

Purchased: Audi GT3 Steering Wheel

Daniel Czubrinna

Jan 28, 2021

Highly recommend Simplace

I have to give them a 5 star review as i have had a great buying experience, from placing order to shipping. I had to contact them to ask something about shipping and Emily and Noah have been very kind and helpful answering any questions i had and did everything possible to please the customer. Thank you very much i will recommend your website to anyone into sim racing or flight sim!

Purchased: SimXPro X80

Lee Cano

Dec 25, 2020

I recommend Simplace to everyone!

I recommend this website, the client service is very good and they are truly listening us. Nethertheless, the shipping cost is a bit high.

Purchased: SimXpro X80

Romain Miannay

Dec 16, 2020

Fast delivery and great steering wheel!

I bought an innato GT3 steering wheel from Simplace and I am very happy with it! Very good quality and fast delivery! Asked a few questions on the chat and immediately a response.

Purchased: Audi GT3 Steering Wheel

Timo den Hollander

Apr 4, 2021

Great Service and great products!

I am really impressed with the level of support Simplace gave me! I was looking for a complete and professional sim racing setup which is easy to install. Noah (support Simplace) gave me a quite a few suggestions and helped me step by step configuring my home sim racing setup. Noah was really transparant regarding the delivery times and options for certain items which made me confident to buy from Simplace. Conclusion: great experience, great service and products and I will definitely recommend Simplace to anyone else who is looking for sim racing products!!!

Purchased: Esportsim Steering Wheel, SRT Sim Cockpit

Rick Simons

Dec 30, 2021

Friendly and honest

Had a few qeustions about the Treq Sim Formula Sim Rig, however Simplace responded super fast which made it easy for me to make the decision to buy this rig. Delivery was fast as well!

Purchased: Treq Sim Formula Sim Rig

Friso Hakkers

Apr 6, 2021

Great Service & great products

Great customer service & good help with product matching! Simplace delivers high quality products in perfect condition what makes it, in my opinion, the best company specialized in sim racing!

Purchased: Treq Sim Ace

Rutger van Leeuwen

Apr 4, 2021

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Terms and Conditions
1 Object of the terms of use, scope of application, contracting partners
1.1 The following terms and conditions regulate the conclusion of the contract on the sales platform of Simplace, Coenensparkstraat 36, 7202AN Zutphen, 73854174 with regard to the hardware and software products already provided on the sales platform and the other service offers.
1.2 Different conditions apply if a contract is concluded by the customer on the sales platform. Depending on the object of the contract, i.e. the product to be purchased and/or the service ordered, a contract is concluded between the customer and various companies:
1.2.1 If software is acquired by download, i.e. simulations, other games, add-ons and other software, the customer's contracting partner is always the producer specified in each case (also referred to as the "Publisher"). In these cases Simplace is therefore merely the representative (also authorised recipient) of the producer specified in each case and takes receipt of the customer's declarations on the sales platform as well as payments in order to forward them to the respective producer as the customer's contracting partner. Contrary to aforementioned, in these cases (subsection 1.2.1 sentences 1 and 2) Simplace and not the publisher is considered as contractual partner for VAT purposes, where a EU resident is the (non-taxable) final consumer and as such the recipient of the download services.
1.2.2 Different conditions apply if software is purchased on data carriers pre-produced by the producer and if hardware is purchased. Either the customer's contracting partner is the producer specified in each case; in these cases Simplace is therefore also merely the representative (also authorised recipient) of the producer specified in each case. Alternatively, Simplace becomes the customer's contracting partner, i.e. sells the product in his own name and for his own account, so that a legal relationship is not formed between the producer of the product and the customer. Within the scope of the ordering process Simplace clarifies to the customer for each individual product prior to concluding the contract which of the two conditions applies and who the customer's respective contracting partner is. Regardless of whether the customer's contracting partner is Simplace or the respective producer, Simplace may engage the producer to render support services to the customer.
1.3 The customer is personally responsible for the topicality and suitability of the software and hardware he uses.
1.4 Any provisions or general terms and conditions of business of the customer deviating from these terms and conditions shall only apply if Simplace has expressly agreed to their application in writing beforehand.
1.5 All prices mentioned on the sales platform include the respective applicable VAT.
2 Conclusion of the contract
2.1 The presentation of the products on Simplace's website does not constitute a binding offer. Instead the customer shall be given the opportunity to, for his part, submit a binding offer to purchase the product he has chosen.
2.2 The customer shall submit this offer by sending the order through activation of the "Buy" button after going through the ordering process. The customer may view, amend and delete the order data at any time before sending off the order.
2.3 After ordering the customer will be sent an order confirmation by email via the internet to the email address he specified during the ordering process. This order confirmation is not an acceptance of the offer, but merely information concerning receipt of the order reiterating the order data.
2.4 The contract between the customer and the contracting partner pursuant to subsection 1 shall be formed in the case of subsection 1.2.2 through dispatch of the ordered product and in the case of subsection 1.2.1 through provision of the link to download the product. It is at Simplace's own discretion whether to accept the offer.
3 Payment
The customer may select the desired mode of payment within the scope of the ordering process. Payment is due after the order has been submitted.

4 Right of revocation for remote sale contracts with consumers
As described above under subsection 1.2, contracts are formed in some cases with the respective producer (as in subsection 1.2.1) and in some cases with Simplace directly (as in subsection 1.2.2). However, in order to enable the customer to simply and uniformly exercise the right of revocation, cancellations shall always be sent to Simplace. If the customer's contracting partner is not Simplace, but rather the producer, the producer shall therefore act as the authorised recipient of the respective producer and shall forward the notice of revocation to the producer.
Withdrawal instructions
Right of revocation
You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date on which you or a third party nominated by you, who is not the carrier, have/has taken possession of the goods; in the case of digital contents from the date on which the contract was executed. To exercise your right of revocation, you must inform us, email: info@simplace.co, by means of an unambiguous declaration (e.g. a letter sent by email) of your decision to cancel this contract. You can use the attached specimen revocation form for this, but this is not compulsory. For the revocation deadline to be met, it is sufficient for you to send the notification that you are exercising your right of revocation before the revocation period expires.
Consequences of the revocation
If you cancel this contract, we shall pay back to you all the payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from that fact that you chose a different type of delivery than the cheapest standard delivery that we offer) promptly and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment we shall use the same mode of payment that you used for the original transaction unless otherwise expressly agreed with you; on no account will you be charged a fee for this repayment. We may refuse to repay you the money until we have received the goods or until you have furnished proof that you have sent back the goods, whichever is the earlier.You shall send back the goods to the producer or surrender to them without delay and in each case no later than within fourteen days from the date on which you inform us of the revocation of this contract. The deadline has been met if you dispatch the goods before the end of the deadline of fourteen days."You shall bear the direct costs of returning the goods.You must only pay us compensation for loss of value of the goods if this loss of value is attributable to unnecessary handling of the goods to examine the quality, characteristics and functionality of the goods.
End of withdrawal instructions

5 Delivery of the goods or provision of the download link
5.1 In the case of subsection 1.2.2 the goods shall be delivered to the delivery address stated within the scope of registration.
5.2 In the case of subsection 1.2.1 delivery shall be through provision of a link for downloading the product. The link shall be provided on Simplace via the customer account after completion of the ordering and payment process.
5.3 The goods will not be delivered and/or the download link will not be provided until after payment has been received.
5.4 The permanent provision of backup files and product keys in the customer account is a free service of Simplace. However there is no aquired entitlement to this service that can be stopped at any moment after delivery of the product purchased and no legal claim can be made to this service. The customer is responsible for securing the delivered product keys and/or downloaded files for future use.

6 Offset, right of retention
The customer only has a right to offset if his counterclaims have been finally established in law or have been recognised by Simplace. In addition, he is authorised to exercise his right of retention insofar as his counterclaim is based on the same contractual relationship.

7 Liability and warranty for defects
7.1 The customer's warranty rights are laid down by law.
7.2 Claims for damages due to a breach of duty and for a tortious act are excluded vis-á-vis both Simplace and its assistants and vicarious agents.
7.3 The liability restriction under subsection 7.3 does not apply if the damage was caused intentionally or through gross negligence and in the event of the infringement of essential contractual obligations, i.e. such obligations whose fulfillment is a prerequisite for enabling the proper fulfillment of the contract in the first place, the observance of which the customer may therefore normally rely upon and whose infringement on the other hand places the achievement of the purpose of the contract at risk. The liability restriction also does not apply to damage arising from loss of life, personal injury or illness if Simplace is responsible for the breach of duty. The restriction shall also not apply to damage which is based on the lack of an assured characteristic or for which liability under the Netherlands Product Liability Act (article 6:190 of the Civil Code) is envisaged.

8 Customer Accounts
Customer accounts are not transferable. Granting access to third parties is strictly prohibited.
9 Data protection
The use of personal data is explained in our data protection declaration.
10 Applicable law and place of jurisdiction
The Netherlands law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Additional information:
No commercial use
We would like to point out that the products we sell may only be used for private use. Any use for commercial purposes is prohibited.

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